Implementation, Support, and Other Services

Stratocore implements and maintains an optimized, cost-effective core facility management solution tailored to the individual needs of our research organization clients. All services related to delivering the Stratocore solution—before, during, and after the implementation phase—are included. These include those associated with user authentication integration and financial integration. 

 

Stratocore’s excellent support is provided throughout the client relationship and utilizes the Stratocore Help Center, an online service that includes support ticketing and a community space for Stratocore users to interact. 


Stratocore implementation

  • Working with the client to establish an implementation project charter
  • Training all facility administrators and ‘super-administrators’
  • Providing extensive software solution operation, training, integration, and support documentation
  • Establishing client- and facility-specific strategies for the implementation, based on Stratocore’s experiences and best practices 
  • Assisting with client set up and configuration of the software solution, including facilities, services, instruments, users, groups, affiliations, and pricing structures 
  • Working closely with key contacts in the client’s IT and finance departments
  • Brainstorming on the best methods to migrate to Stratocore and achieve existing facility workflows

User authentication integration

  • Setting up a third-party directory to authenticate users, using standard LDAP (Lightweight Directory Access Protocol) or Active Directory systems
  • Using fully-delegated SAML (Security Assertion Markup Language) authentication systems — such as Shibboleth and Active Directory Federation Services (ADFS) — to provide access to the client’s SAML identity provider for authentication 

Financial integration

  • Efficiently integrating with any financial system used by the client
  • Allowing for account number validation and verification
  • Allowing for invoice download and formatting into journals/files
  • Allowing for customized PDF invoices

Stratocore Help Center

  • Providing a robust, user-friendly support ticketing system
  • Facilitating interactions among the community of Stratocore users
  • Offering resources including software documentation, user guides, and Stratocore’s library of monthly webinar recordings

All-inclusive pricing

 

  • All-inclusive pricing, with no hidden fees or costly add-ons
  • Full implementation, training, and unlimited support included as well as user authentication integration and financial integration
  • Unlimited users, administrators, projects, reservations, services, and consumables
  • On request, additional training for facility administrators and new staff 
  • Continuous maintenance, backup, and disaster recovery services
  • Software updates (with new features and upgrades) provided at no extra cost
  • Invited to Stratocore User Group Meetings